United Kingdom
Standard Delivery
Reliable, tracked delivery throughout the UK. Free on all orders over £50.
Our Method
Standard Delivery
Tracked & insured to your door
At a Glance
What to Expect
Key information before you order
Important — Bladed Products
ALL bladed product deliveries require Age Verification. The delivery driver will require proof that the recipient is over 18. Parcels cannot be left in a safe place or at a neighbour's address.
Extended Timescales
Areas with Potential Variations
Delivery timescales may be longer for certain postcodes. Full details available upon request.
Worldwide
International Delivery
We ship globally. All duties and taxes are covered by us — no surprise charges on arrival.
International
Worldwide Shipping
We ship to most countries globally
No import charges will be asked of you on delivery.
Good to Know
What to Expect
What to expect with international orders
International Note
Delivery times are estimates and may vary depending on destination, local customs processing, and the local courier network. Tracking details will be provided where available.
Stay Informed
Tracking Your Order
Order Dispatched
Your order is carefully packed and handed to our courier partner.
Email Notification
You'll receive an email from the courier with your unique tracking number.
Track Online
Enter your tracking number on the courier's website to follow your delivery.
Policies
Pricing & Delays
Delays Outside Our Control
If delivery is delayed due to circumstances beyond our control (e.g. a product is out of stock), we will notify you promptly. If there is a significant delay you may contact us to cancel and receive a full refund.
Within 14 Days
Returns Policy
If your item arrives damaged, is faulty, or you simply change your mind, you can return it within 14 days — provided it is unused and in its original packaging.
What You Can Return
- ✓Items that arrived damaged or broken in transit
- ✓Faulty or defective products
- ✓Unwanted items — change of mind accepted
Refunds & Return Postage
- ✓Refund issued to your original payment method
- ✓Return postage reimbursed for damaged or faulty items
- ✓Item inspected before refund is processed
Engraved Items
Engraved or personalised items cannot be returned or exchanged unless the item arrives faulty or damaged.
Step by Step
How to Return Your Item
Please use Royal Mail 48 to send your return to us.
Prepare Your Parcel
Ensure the item is unused and in its original packaging.
Include Order Details
Place a note inside: your order number and reason for return.
Label the Outside
Write your order number clearly on the outside of the parcel.
Post via Royal Mail 48
Drop off at your nearest Post Office branch.
Send Your Return To
Japanese Knife Company
Unit 30 Park Royal Metro Centre
Britannia Way
London, NW10 7PA
United Kingdom
Use Royal Mail 48. Include your order number inside and on the outside of the parcel.
Processing Your Return
Once we receive your return, we'll inspect the item and process your refund promptly. If we need further information, we will contact you — there is no need to follow up.
Your Statutory Rights. Nothing in this returns policy affects your statutory rights as a consumer under UK law.
Personalization / Engraving:
Where possible or appropriate items can be engraved or laser marked free of charge. Please fill in the ‘Engraving’ section if ordering online or speak to us in person.
PLEASE NOTE: ENGRAVED ITEMS CAN NOT BE RETURNED OR EXCHANGED UNLESS FAULTY.
Accuracy:
We make every effort to ensure that all pictures and details are accurate. However, as many items are hand-made by artisans with raw materials available at the time of production, there can be minor variations in colour or pattern. Any major differences will be advised before confirmation. Product colour may slightly vary due to photographic lighting sources or your monitor settings.
Supply:
All products are subject to availability and we reserve the right to refuse to supply any individual or company for a valid reason – e.g. KNIVES CAN ONLY BE SOLD TO PERSONS OVER THE AGE OF 18 YEARS.
Returns Policy:
Any item (except personalised) can be returned for refund or exchange within 14 days by a To Be Signed for service in their original condition. Any items that been clearly used or with damaged packaging will be returned without responsibility. This does not affect your statutory rights or distance selling regulations.
Customers can post the knives to us (Only to Unit 30 Park Royal Metro centre, Britannia way, NW107PA).
PLEASE NOTE: ENGRAVED ITEMS CANNOT BE RETURNED OR EXCHANGED UNLESS FAULTY. P&P WILL NOT BE REFUNDED IF CUSTOMER ASK FOR A REFUND AND RETURN AFTER THE ITEM IS SHIPPED.
Complaints
In the unlikely event, you are unhappy with a product or service that we have provided you, we will endeavour to be fair and efficient in handling your complaint and resolve it as quickly as possible.
If your complaint is not resolved to your satisfaction by calling us, you need to inform us of the issue in writing, either by letter (To Be Signed for Service) or E-mail. We will endeavour to give you an answer within 10 working days and provide you with a likely timescale for resolving the issue.
If you are still not satisfied, please get in touch with Jay (the owner) via the Contact Us link and he will deal with your issue personally. Whilst Jay is happy to speak/deal with any customer, for whatever reason, his time is in great demand and requests that contacting him should be your last option.
Your statutory rights are not affected by these terms.