All the knives come with “ONE FREE SHARPENING SERVICE”.
The customer can bring the knives back to in any of the UK stores for one free sharpening.
Or Customers can post the knives to us (Only to 34-36 Bakers St Branch, London. W1U 3EU) for one free sharpening service but the customer will be charged for the P&P Charges (£12.00 for up to 3 knives shipped by Royalmail/DPD/DHL with adult signature required).
Contact us within 4 weeks of placing the order if the order was not delivered so we can track for you or send a replacement else we may not be able to replace/ issue a refund.
Personalization / Engraving:
Where possible or appropriate items can be engraved or laser marked free of charge. Please fill in the ‘Engraving’ section if ordering online or speak to us in person.
PLEASE NOTE: ENGRAVED ITEMS CAN NOT BE RETURNED OR EXCHANGED UNLESS FAULTY.
We make every effort to ensure that all pictures and details are accurate. However, as many items are hand-made by artisans with raw materials available at the time of production, there can be minor variations in colour or pattern. Any major differences will be advised before confirmation. Product colour may slightly vary due to photographic lighting sources or your monitor settings.
All products are subject to availability and we reserve the right to refuse to supply any individual or company for a valid reason – e.g. KNIVES CAN ONLY BE SOLD TO PERSONS OVER THE AGE OF 18 YEARS.
Any item (except personalised) can be returned for refund or exchange within 14 days by a To Be Signed for service in their original condition. Any items that been clearly used or with damaged packaging will be returned without responsibility. This does not affect your statutory rights or distance selling regulations.
Customers can post the knives to us (Only to 34-36 Bakers St Branch, London. W1U 3EU).
PLEASE NOTE: ENGRAVED ITEMS CANNOT BE RETURNED OR EXCHANGED UNLESS FAULTY. P&P WILL NOT BE REFUNDED IF CUSTOMER ASK FOR A REFUND AND RETURN AFTER THE ITEM IS SHIPPED.
In the unlikely event, you are unhappy with a product or service that we have provided you, we will endeavour to be fair and efficient in handling your complaint and resolve it as quickly as possible.
If your complaint is not resolved to your satisfaction by calling us, you need to inform us of the issue in writing, either by letter (To Be Signed for Service) or E-mail. We will endeavour to give you an answer within 10 working days and provide you with a likely timescale for resolving the issue.
If you are still not satisfied, please get in touch with Jay (the owner) via the Contact Us link and he will deal with your issue personally. Whilst Jay is happy to speak/deal with any customer, for whatever reason, his time is in great demand and requests that contacting him should be your last option.
Your statutory rights are not affected by these terms.